Refund Policy

We want you to be happy with what you bought from OCOC. This policy explains when you can return an item and how a refund works.

Return window

You may request a return within 7 days of receiving your order.

What can be returned

Items must be unused, in their original packaging, and in resalable condition. Perishable goods, personal care items opened after delivery, and digital products already downloaded cannot be returned unless they are faulty.

Faulty or wrong items

If an item arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery with photos. We will replace it or refund it in full, including the delivery charge.

How to request a return

Email [email protected] with your order number and the reason. We will confirm the return address before you ship anything back. Returns sent without confirmation may not be processed.

Return shipping cost

For a change of mind, you pay the return shipping. For a faulty or wrong item, we pay it.

Refund timing

Once we receive and inspect the returned item, we approve or reject the refund and tell you either way. Approved refunds go back to the original payment method, usually within 14 days. How quickly it appears then depends on your bank or card issuer.

Cancellations

You can cancel an order at no cost any time before it ships. After it ships, treat it as a return.

Contact

Return and refund questions: [email protected]