Shipping Policy

How OCOC gets your order to you.

Processing time

Orders are packed within 1 to 2 working days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next working day.

Delivery time

Once handed to the courier, delivery normally takes 1 to 3 working days within West Malaysia and 3 to 7 working days to East Malaysia. These are estimates from the courier, not guarantees.

Shipping charges

Shipping is calculated at checkout based on your delivery address and the weight of your order. The exact amount is shown before you pay.

Tracking

We email a tracking number once your parcel is collected by the courier. Tracking can take up to 24 hours to start updating.

Wrong or incomplete addresses

We ship to the address entered at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and reship it once the new shipping charge is paid.

Lost or damaged parcels

If tracking has not moved for 7 working days, or your parcel arrives damaged, contact us at [email protected] and we will open a case with the courier.

Contact

Delivery questions: [email protected]